Welcome to the Tenancy Master Class Conference 2023
14th November 2023 | Shed 10, Auckland
This year’s conference is set to be an exciting and engaging event with a focus on connection, development, motivation, and recognition. TMC23 promises to deliver a wealth of insights and inspiration to all attendees.
Set in the iconic Shed 10 venue, this year’s conference features a line-up of industry experts and carefully chosen speakers that are experts in their fields, each with a wealth of knowledge and experience to share. And with the hilarious Ben Hurley as our MC, you can also look forward to a side of fun and entertainment.
So come along and join us for a truly unforgettable event that will leave you feeling motivated, inspired, and connected with your fellow tenancy professionals.
DON’T TAKE OUR WORD FOR IT,
SEE WHAT LAST YEAR’S ATTENDEES HAD TO SAY!
INTRODUCING THE 2023 LINE UP
The last 12 months have marked this largest set of natural disasters ever to hit New Zealand. Storms and flooding destroyed large areas of the country causing chaos for everyone, leaving tenants homeless, property managers in disaster relief mode, and landlords without their investments.
These events have changed the way we operate as an industry, put the spotlight on relevant case law and legislation and altered how the insurance industry handles assessments and claims.
With natural disasters predicted to grow in both intensity and frequency, it is essential to be prepared for such challenging situations. Are you ready to equip yourself with the knowledge and strategies needed to tackle unforeseen disasters?
Chris Matthews
SENIOR CONSULTANT, TENANCY.CO.NZ
FACILITATOR
Join tenancy.co.nz senior consultant Chris Matthews and a panel of experts as we delve into the Natural Disasters Playbook, where we bring you real stories from the frontline of Cyclone Gabrielle.
Our expert panel will provide step by step advice from both a legislative and insurance perspective, helping you navigate the challenges posed by natural disasters.
Kate Taylor
Business Development Manager, Harcourts HAWKES BAY
PANELIST
Having experienced first hand the urgent need to evacuate her home and enduring the loss of internet and power, Kate brings a unique perspective to the table.
Discover how she skilfully managed her professional portfolio amidst the chaos and effectively dealt with her personal circumstances during the cyclone.
Michelle Boyd
Chief Compliance Officer, Folio INSURE
PANELIST
Michelle Boyd, Folio Insure’s Chief Compliance Officer, will address the profound impact of Cyclone Gabrielle on insurance companies’ practices. Cyclone Gabrielle has prompted a significant shift in the way insurance companies approach their business, and Michelle will provide valuable insights into how they are adapting their strategies, policies, and compliance measures to better serve customers and mitigate risks.
ADAM MAGGS
HEAD OF PUBLIC AWARENESS,
AUCKLAND EMERGENCY MANAGEMENT
PANELIST
Adam is an emergency management professional and was instrumental in leading the Auckland City Council’s response to the Auckland Anniversary floods and Cyclone Gabrielle. With over seven years’ experience, Adam leads Auckland Emergency Management in capability building and public awareness. During responses, he holds the role of a Group Controller and brings a frontline perspective to our Natural Disasters Playbook panel.
One of the biggest challenges that property managers face is where two or more Acts of Parliament clash with one another, causing confusion, frustration and stress. This panel will discuss various scenarios to give you the confidence and tools to deal with these tricky situations where there is a clash of Acts of Parliament.
SCOTNEY WILLIAMS
DIRECTOR,
TENANCY.CO.NZ
FACILITATOR
With over 40 years’ experience in both the government and private sectors within the property management industry, Scotney is the ideal facilitator for this panel of government representatives.
“Our goal with this panel is to give clarity on what I believe to be one of the trickiest parts of property management.”
RAYMOND SUEN
MANAGER INFO & EDUCATION, MBIE
Panelist
Raymond currently manages a team of government advisors to provide policy feedback on legislative changes in the employment and the housing regulatory systems.
These changes influence compliant and collaborative market behaviours through sector consultation and public awareness campaigns.
ROBERT BIRSE
PRINCIPAL ADVISER,
WORKSAFE
PANELIST
Robert has vast experience with Health and Safety in the property sector.
He has presented to a number of property managers and landlord groups on PCBU duties in commercial and residential rental properties, and has presented at international conferences on asbestos management in the New Zealand context.
Susan allen
HEAD OF COMPLIANCE, OFFICE OF THE PRIVACY COMMISSIONER
PANELIST
Susan Allen is the Compliance and Enforcement Manager at the Office of the Privacy Commissioner. Her team is responsible for the Commissioner’s Compliance and Enforcement Framework and priorities, and leads compliance and enforcement activities across the Commissioner’s office, with a focus on encouraging and incentivising compliance and behavioural change.
Health and wellbeing have more recently been recognised as a vital part of sustainability and is often overlooked within the property management industry. Stress and burnout are well documented to be causes of chronic illness, depression, and anxiety. Reducing stress is critical to creating a sustainable industry. Our Sustainability keynote speakers will take you through their experiences and give you a roadmap to creating a sustainable future.
MIKE MCROBERTS
CO-ANCHOR, NEWSHUB
BUILDING TRUST WITH YOUR AUDIENCE
Our keynote speaker, the renowned journalist and broadcaster Mike McRoberts, will share his insights on how to build and maintain trust in a world where credibility is paramount.
With a career spanning over two decades and reporting from some of the world’s most dangerous conflict zones, Mike is a trusted voice in the media landscape. In this session, he will delve into the significance of personal branding and how it can be leveraged to foster trust with your audience. As an individual who has consistently demonstrated a level-headed and trustworthy persona, Mike’s talk is not to be missed.
DR. LUCY HONE
CO-DIRECTOR, NEW ZEALAND INSTITUTE OF WELLBEING & RESILIENCE
MAINTAINING HIGH PERFORMANCE IN THE AGE OF BURNOUT
What does it really mean to be resilient? Are some people born with a resilience gene or can it be taught? Can resilience truly help put us back in the driver’s seat of life? If so, how?
These are some of the questions that Global Authority on Resilience Dr Lucy Hone addressed last year, with 30,000 people globally, in keynotes and training sessions focused on creating Realistic Resilience Practices that work.
As the property management industry continues to evolve, technology continues to be an essential tool for property managers. With the growing demand for efficiency, convenience, and automation, the use of technology is now more crucial than ever before. Our Technology keynote speakers will give you practical advice on how you can increase the quality of the work you produce with less effort required.
CRAEG WILLIAMS
MANAGING DIRECTOR, TENANCY.CO.NZ
TENANCY.CO.NZ TECHNOLOGY
Managing Director of tenancy.co.nz, Craeg Williams, will be presenting the exciting new roadmap for tenancy.co.nz. His presentation will showcase the latest features and enhancements to the TPS Portal platform, which have been designed to provide property managers with an even more efficient and streamlined experience.
Craeg will also be discussing trends within the industry that will help property managers adapt to the technology changes happening in the industry.
TAL MESER
CHIEF EXECUTIVE OFFICER, TAPI
Tal, a seasoned expert in property management technology, has a strong foundation in Artificial Intelligence that extends back before it was even popular. With a Bachelor’s Degree in Science from the University of Canterbury and Victoria University of Wellington, Tal will be sharing insights on where technology and Artificial Intelligence are heading.
He will be providing practical and straightforward advice on how attendees can use AI in their everyday lives. Don’t miss out on this valuable opportunity to hear from Tal and gain a competitive edge in your property management practices.
SARAH VERMEULEN
KEY ACCOUNT MANAGER, TENANCY.CO.NZ
PORTAL OPTIMISATION
Sarah is a superstar within the Tenancy.co.nz team, specialising in client training and onboarding. In the three years she has been part of the team Sarah has trained hundreds and is the voice of our Weekly Snippet videos, fondly referred to as the voice of the company.
In this Masterclass, Sarah will use this experience to show you how to optimise your TPS Portal account – Whether you’re a tech-savvy property manager or just starting out, this session is designed to help you take your portal management game to the next level.
Effective communication and a solid understanding of market trends are crucial components for success in any business. Our Business Focus keynote speakers will be covering both of these aspects – how to efficiently convey to your employees and customers your worth, and give you a solid understanding of a new market trend so you stay informed and competitive in a constantly evolving economic landscape.
DARREN HUNTER
DIRECTOR, INSPIRED GROWTH TRAINING
KNOW YOUR WORTH
In a highly competitive market where it appears the lowest fees get the most business, Darren will show you that this isn’t the case. Understanding your own worth and being able to articulate this are vital components of being paid what you are truly worth.
By understanding the unique value you bring to the table and effectively communicating this to potential clients, you can establish yourself as a trusted and valuable partner. Join us for this insightful session and take the first step towards being paid what you are truly worth.
CHRIS MATTHEWS
SENIOR CONSULTANT, TENANCY.CO.NZ
GENERATION RENT
“Generation rent” is a term used to describe the growing population of young adults who are unable to afford or choose not to pursue homeownership, often due to high housing costs and financial constraints. This trend has led to a rise in demand for rental properties and a shift in the housing market towards catering to the needs of renters.
Chris will talk to you about how this is playing out now, where he sees this trend heading in the next few years and how you could adapt your business to stay ahead of the curve.
We are thrilled to have the one and only Mr. Ben Hurley as our MC for the conference. With his sharp wit and quick humour, he will expertly guide us through the day, providing some much-needed comic relief between our thought-provoking speaker sessions.
COMEDY SHOW + DJ + LIVE SAXOPHONIST
Indulge in a three-course meal, free-flowing drinks, and a hilarious comedy show that will have you keeled over laughing.
Join us for the TMC23 Awards Dinner – the perfect opportunity to honour and recognise the hard work and dedication of your peers in the property management industry, while enjoying a night of glamour and entertainment.
TMC AWARDS | RECOGNITION
Being recognised for awards is an important part of the culture of our industry. It enables those who are setting a high standard of performance to have this recognised by a third party.
We are in the fortunate position to be able to analyse data from within our portal to make a distinction of those that are going above and beyond. We also have records of those who have excelled in our Master Class training and made it onto the leader board.
We will also be recognising excellence of New Zealand’s residential property managers by way of nomination.
COMEDY SHOW | ENTERTAINMENT
BEN HURLEY
Star of hit TV3 Show 7 Days – Ben Hurley is one of the standout success stories of New Zealand comedy.
Winner of all of the major comedy awards including the coveted Billy T Award, and the NZ Comedy Guild awards for Best Male Comedian and Best MC.
One of New Zealand’s best-travelled comedians, Ben has wowed audiences around the globe; including Switzerland, Dubai, Spain, Australia, Singapore and Bahrain.
DJ | DANCING
KARN HALL
Karn is a highly regarded mainstay in the entertainment industry of New Zealand, excelling as a DJ, model, and voice over artist. With a decade of broadcasting experience spanning TV and radio and more than 25 years as a DJ, he has featured at events and festivals across the country; sharing the stage with acts including Grandmaster Flash, A-Trak, Sneaky Sound System, Roger Sanchez, The Freemasons, Krafty Kuts and more.
Karn will be joined by a live saxophonist, so even if you aren’t dancing you can enjoy the synergy of the experience!
Wynyard Pavilion
17 Jellicoe Street, Auckland City, Auckland
Monday, 13th November 2023
Networking Cocktail Evening
Get ready for the ultimate networking event of the year at TMC23! We listened to your feedback from last year’s event and revamped the format to include even more interaction with our sponsors and networking activities. And of course, there will be plenty of bubbles and laughter to keep the good times rolling.
Don’t miss out on this opportunity to connect with like-minded professionals in the property management industry, all while enjoying some much-needed fun and relaxation. And with pre-registration available once again, you can beat the queues and get straight into the action at the conference.
CERTIFICATE OF ATTENDANCE
Each delegate will receive a Certificate of Attendance to show that you have attended this Masterclass event.
This certificate will help show your clients that you are committed to ongoing training, and will be helpful for winning new business.
TMC23 HANDBOOK
This handbook is your passport to the Tenancy Master Class Conference 2023.
DATE & LOCATION
Networking Cocktail Evening
Monday, 13th November 2023
@Wynyard Pavilion
17 Jellicoe Street, Auckland City, Auckland
Tenancy Master Class Conference
Tuesday, 14th November 2023
8.00am – 4.00pm
TMC Awards Gala
Tuesday, 14th November 2023
6.00pm – 11:30pm
@Shed 10
89 Quay Street, Auckland City, Auckland
SPONSORSHIP
Want to become a sponsor of New Zealand’s largest property management conference? Find out more below.
ACCOMODATION
Local hotels in the Auckland CBD have been generous enough to offer our attendees discounts. All hotels are within close proximity to Shed 10, this years venue. Please take a look at what is on offer and consider what works well for you.
