Privacy Policy

Condensed Privacy Policy


This condensed Privacy Policy applies to personal information collected by The Tenancy Practice Service Ltd (TPSL). This policy provides you with a summary of how TPSL handles personal information.

TPS an online Tenant Profile, software for vetting tenants, creating Tenancy Agreements and for communication between Tenants, Landlords and Property Managers and suppliers of services to these parties. TPSL holds personal information on individuals. Using that information, we provide services to subscribers.

The Privacy Act governs how we handle your personal credit information.

The Credit Reporting Privacy Code 2004 (“Code”) governs how we handle your personal credit information.


Collection of personal credit information

We only collect information for the purpose of providing our services to our clients and for the user to engage in services with other businesses and organisations.
Generally we collect information from our subscribers. In most circumstances, authorisation from you is required before we collect your information from our subscribers however our clients can add reviews into our system without the authority of you. To access reviews on you, your authority is needed. If we are collecting information that is publicly available, your authorisation is not required.

Credit File data
Running credit checks on applicants is a fundamental part of our system so by using the TPSL application form you will be giving your permission for TPSL to request your Credit File from any credit bureau and provide access to the data to the organisation you made the application to only.

We may collect credit information from you when you make an application and provide this to the credit bureaus credit file. The information we collect includes credit applications, defaults, insolvencies, judgments, company shareholding/directorships and periodic payments.


Use and disclosure of personal credit information

We will use your credit information for the purpose of clients deciding if you are the best applicant on merit. TPSL may also use your credit information in other circumstances as permitted by you.
TPSL may disclose your credit information to our subscribers, disclosure of credit information will require your authorisation. There may be circumstances where your authorisation is not required, such as where the information is sourced from a publicly available publication.


Retention of credit information

TPS will keep credit information for no longer than required.


Data Security

TPS takes reasonable steps to protect the credit information its holds against loss, unauthorised access, use, modification or disclosure and any other misuse.


Your rights and choices

You are entitled to access your information held by TPSL. For information on how to do this please visit email privacy@tenancy.co.nz
If you think we hold incorrect credit information about you, you can make a request to correct it by contacting us.

If you think TPSL has breached the any Code, you should contact us and we will investigate your complaint in accordance with our complaints procedure.
If you are not satisfied with the outcome of your complaint you may complain to the Privacy Commissioner (www.privacy.org.nz)

A summary of your rights under the Code can be found here.


How to contact us

If you have any queries relating to your personal information held by TPS or this policy, please contact us:

By telephone:
09 304 0853

By email:

By post:
Attn: Consumer Services
P.O Box 113081
Newmarket 1149


Last updated 27/05/20109