Tenancy Master Class Conference 2025
All property management professionals are welcome
This year’s Tenancy Master Class Conference is your blueprint for managing and scaling a property management business – with clarity, confidence, and ease.
We’ve hand-picked every speaker to ensure there’s meaningful value for every level of experience, from letting agents and administrators to property managers, BDMs, business owners, and senior leaders.
Recognising Educational Achievement
The Tenancy Master Class Conference celebrates educational achievement. Property managers are ranked based on their speed and accuracy in completing each Master Class test, showcasing their acumen in complex legal and compliance topics.
The leaderboards for each module are split into three regions – Upper North Island, Lower North Island, and South Island – with a corresponding leaderboard for each zone. Leaderboards are updated weekly, so are dynamic.
Master Class submissions close off at midnight on 31st July 2025.
Recognising PM Excellence
Nominated Awards
The TMC25 Nominated Awards are your opportunity to acknowledge outstanding contributions across the industry – from exceptional leadership and business growth to operational excellence and team performance.
Nomination submissions close off at midnight on 31st July 2025.
The 2025 Line-Up
Our keynote speakers have been handpicked to up-skill letting agents, administrators and property managers right through to business owners on real issues facing the property management industry on a daily basis.
Disclaimer: Speakers and topics subject to change.
Master of Ceremonies
Wendy Petrie
Journalist and TV Host
Master of Ceremonies & Inspirational Speaker
Wendy Petrie's been a favourite on our screens for well over a decade, presenting TVNZ's flagship 6pm news. Now in a new role, she mixes up news presenting with her other passions, media coaching, creating video content, podcasting and MC work. A Mum of 3, Wendy is used to juggling her professional roles alongside making school lunches & attending sports events!
After being made redundant, during the Covid pandemic, Wendy has some great insights into focusing on what's ahead rather than dwelling on what's been lost and finding new joy in life as you get older.
Wendy Petrie
Journalist and TV Host
Master of Ceremonies & Inspirational Speaker
Wendy Petrie, a beloved New Zealand household name, is a renowned news anchor, mother of three, and an inspirational MC and speaker. Known for her resilience and professionalism, Wendy will energise the room as MC and share how she uses visualisation techniques to achieve her goals.
Legal Updates
Joanna Clough
Leading Pet & Animal Behaviour Expert
Get Ahead of the RTA Pet Amendments
Joanna is one of New Zealand’s top animal safety experts, with global consulting experience and a background at the SPCA.
She’s here to unpack the upcoming pet law amendments – from decoding animal body language to setting fair conditions for pet ownership.
Get ready for a practical, expert-led session grounded in the Five Domains of animal welfare and safety.
Chris Matthews
Senior Consultant, Tenancy
Chris Matthews is a senior consultant at Tenancy and gives advice to hundreds of Property Managers across New Zealand.
With a focus on complex legal and operational challenges, Chris provides expert guidance to industry professionals navigating the ever-changing compliance landscape.
Chris has presented at leading property management conferences and workshops nationwide and has been instrumental in the development of Tenancy AI – an innovative platform designed to give property managers 24/7 access to accurate legal advice and guidance.
At Tenancy, Chris oversees the design and delivery of digital platforms that streamline compliance, documentation, and day-to-day tenancy management.
Chris is passionate about building systems that reduce complexity and raise professional standards. He collaborates regularly with industry leaders to ensure property managers are empowered with the tools and support they need to thrive.
Scotney Williams
Founder, Tenancy
Scotney Williams is one of New Zealand’s most respected voices in residential tenancy law and practice.
With over 30 years of experience in the property management and legal compliance sectors, Scotney is known for his sharp legal insight, pragmatic advice, and deep understanding of the Residential Tenancies Act and its real-world application.
Scotney leads the development of compliance tools, protocols, and educational resources that support thousands of property professionals nationwide. He is a regular presenter at industry conferences, a trusted advisor to major property management companies, and an influential contributor to policy discussions affecting the sector.
Scotney’s unique ability to translate complex legislation into clear, actionable guidance has made him a go-to expert for property managers, lawyers, and government bodies alike.
Safety & Wellness
Sam Clarke
Founder & Director, ResponseRise
From surviving to strengthening: A personal story
A life-changing experience led Sam to take a new direction safeguarding and preparing others to handle confrontation and potentially risky situations.
Discover the powerful story of a former New Zealand Armed Offender Squad (AOS) operator who, after sustaining a head injury during an active armed offender incident, transitioned from frontline policing to equipping property managers with the skills to handle confrontation and aggression.
Read More
Sarah Lamb
Breathwork Coach, Breathe Free
Get unstuck: Unlock your potential through breathwork
Breathwork is quickly becoming one of the most powerful tools in health and wellness, and for good reason. Led by Sarah, one of New Zealand’s most experienced Breathwork facilitators, this transformative session combines ancient practices with cutting-edge science to help you break through mental blocks and tap into your highest potential.
“We all carry self-limiting beliefs and habits that keep us playing small, often as a way to feel safe and certain. But in a world that’s constantly changing, we must learn to adapt and grow, without getting stuck in negative patterns. Breathwork offers a way to release these blocks, restore energy flow and gain a fresh perspective on life.” – Sarah
Breath is the magic tool that each of us has to function better and reach our highest potential:
✓ Oxygenation and regulation of body systems
✓ Reduce stress and anxiety
✓ Release repressed, stuck emotions & energy
✓ Improve self-regulation, manage emotional overwhelm
✓ Boost brain function – clarity and focus
✓ Elevate your mood and motivation
✓ Deepen connection to self and intuition
✓ Experience heart opening and inner peace
Join Sarah in this educational and transformative Breathwork session to learn how you can enhance resilience, focus and decision-making so you can thrive in the fast-paced world of property management.
Lisa Walker
Head of Research, Product Development & Education, BePure
Gut Health: The key to happiness and productivity
Most of your happiness hormone, serotonin, is produced in the gut. Poor gut health contributes to stress, fatigue, and mental health challenges that can hinder your success.
Lisa Walker, Head of Research, Product Development & Education at BePure will share simple yet powerful ways to:
Support your microbiome for increased energy and focus.
Improve mental clarity and resilience in high-pressure environments.
“No matter where you are in your wellness journey, prioritising gut health is always a good idea!”
Business Strategy
Teresa Ma’aelopa
Business Strategist, Marketing Architect
Strategic planning session
With over 20 years of experience in the marketing industry, Teresa Ma’aelopa has mastered all aspects of marketing, including strategy, brand management, positioning, communications, digital marketing, customer experience, and product management.
One of the biggest challenges leaders face is becoming entrenched in day-to-day operations, losing sight of the bigger picture.
In this session, Teresa invites you to step back, rise above the details, and view your business from a strategic perspective.
Together, you’ll explore:
✓ What sets your business apart?
✓ How can you capture the attention of key stakeholders like landlords?
✓ Why do your clients choose to stay with you?
Teresa will guide you in creating a strategy that will give you confidencein your business for long term success.
Whether you’re a current leader, aspiring leader, or business owner, this session is designed to equip you with the tools to elevate your business.
Nicole Coyne
Professional Business and leadership coach, Tikumu Consulting
Elevate performance through profiling
Nicole’s mission is to empower business leaders to establish solid foundations, enabling them to confidently lead with focus, clarity, and direction. By combining strategic and action planning with the development of essential soft skills - such as personal effectiveness, communication, emotional intelligence, and self-confidence - Nicole helps leaders navigate challenges and achieve sustained growth.
✓ Gain deeper insights into their teams.
✓ Improve collaboration and communication.
✓ Build cohesive, high-performing teams.
Jack Fraser
Director, Fraser Flynn
Jack is dedicated to ensuring new clients experience a seamless and stress-free onboarding process, providing expert guidance on current legislative requirements. With a diverse professional background spanning hospitality, real estate, and theatre, Jack brings a unique perspective and a passion for best practice and operational excellence.
His keen understanding of branding, strategy, and positioning emphasises simplicity and modern appeal, encapsulating his core belief that when it comes to branding - "less is more."
Jack has been selected as a panellist to provide insights into the intricate relationship between brand strategy and business strategy. He will share how he maintains brand consistency and emphasizes the importance of truly living the brand once it is established. Jack will also discuss his company’s core values and explain how these values effectively shape and become integral parts of the brand.
Business Performance
Jade Strampel
Acting Head of Health & Safety, Tataki Auckland Unlimited
Hormonal Health: The overlooked workplace risk factor
Your team’s off their game. Your star performer’s losing steam. Your clients are getting harder to deal with. What if it’s not just “stress”? What if it’s hormones?
Let’s talk about what no one in property wants to say out loud:
Menopause. Manopause.
Hormonal shifts.
“As a Health, Safety, and Wellbeing professional, I’ve seen the disconnect. People are burning out, underperforming, or quietly disengaging. No one’s asking why or talking about it due to the stigma attached to hormonal changes.”
We’re not here for a biology lesson. It’s a real-world workplace reality – and it’s already affecting your people, your performance, and your bottom line. Most workplaces haven’t caught up. We’re working and leading longer lives, yet most workplaces aren’t built to handle the very human shifts that come with age, stress, and life stages.
Often, the real cause isn’t being addressed.
Here’s what gets missed:
✓ Perimenopause symptoms can hit as early as the mid-30s – bringing brain fog, anxiety, sleep disruption, and mood swings. Often misread as stress or poor attitude.
✓ Menopause peaks alongside women’s careers, often in leadership – and are met with misunderstanding instead of support.
✓ Male testosterone levels decline from as young as 20 and this can show up as irritability, fatigue, or lack of drive – and often gets brushed off or punished.
✓ Layer in stress, poor sleep, workload, and personal life pressure – and you’ve got a perfect storm.
✓ These shifts don’t happen in a vacuum. They show up in your teams, in your meetings, in how you manage clients – and in how clients respond.
“We’re not here to diagnose. We’re here to wake up. When you understand what’s really going on beneath the surface, you stop misjudging people and start managing smarter. Culture shifts fast when you lead with insight instead of assumptions.”
Craeg Williams
Managing Director, Tenancy
Become limitless with the law of attraction
The art of allowing or law of attraction is exploding as a concept and as an industry world-wide. By now you are likely to have heard of it or you’re already interested in this topic.
In this session Craeg is going to discuss how you can tap into your limitless potential though the power of presence and the law of attraction.
Craeg will look at the concepts and ideas of thought leaders including Eckhart Tolle, Abraham Hicks and Dr Joe Dispenza and other experts on this topic!
But how can you become limitless?
Your thoughts create emotions and your emotions and thoughts combined will attract to you both challenges and opportunities into your life. So mastering being present as well as your thoughts and emotions is the key to living a happy, successful and fulfilling life.
Attending this session you will learn game changing, powerful tools and mind hacks that will allow you to see opportunities, attract the people, things and experiences you want into your life- like magic.
Join Craeg in this mind expanding session that will help you on your journey to becoming limitless using the power of presence and the law of attraction.
Caroline Register
Business Owner, Holmwood Property Management
When Caroline Register took ownership of Holmwood Property Management in 2006, it was her compelling enthusiasm that set her apart. Today, she’s as chipper and passionate about property management as ever. Caroline has grown the business to lead a team of 28 dedicated property specialists and has established herself as one of New Zealand’s foremost experts in the field.
At the heart of Caroline’s ethos is her unwavering and undeniable energy and her motivation to provide an experience centred on the pillars of kindness and care. However, Caroline backs this with strong, effective leadership and resolute attention to legislative detail. As tenancy law goalposts rapidly shift, Caroline’s superior knowledge plus having her finger on the pulse ensures she’s always ahead of the game. Combined with the latest technological innovation she has introduced to Holmwood Property Management alongside her willingness to share information and intellectual property, Caroline’s place as an elevated and aspirational trailblazer is firmly cemented.
However, Caroline doesn’t get it all her own way! At home, the two pre-schoolers rule the roost, ensuring her feet are well and truly grounded and merry mayhem enriches her life.
Operational Excellence
Kate Shiels-Reddin
General Manager, Business Development, Harcourts Team Group Rentals Ltd
Kate Shiels-Reddin arrived in New Zealand from the UK at the end of 2009 and has a vast amount of experience in the property market after managing residential property magazines in London for 8 years.
Joining the property management team early in 2010, Kate's role in Business Development is to ensure that landlords are getting the best return on investment and are kept up to date and informed on rules and regulations and the professional management services we offer.
Since joining, Kate has grown the business substantially and as a result it has been awarded the top Property Management Office for Business Development both regionally & nationally and Kate has been awarded Property Management Top Business Development Manager – 1st place regionally and 2nd place nationally. In September 2021 she was appointed General Manager of Business Development and continues to play an active business development role in Wellington City.
James Moran
General Manager, Just Property Management
Having worked in the Property industry for over fourteen years, both in the UK and New Zealand, James has gained extensive experience on how to successfully manage property and look after clients and tenants alike.
His background as a property manager, as well as overseeing a successful property management division has given him an in depth understanding of what it takes to run a successful property management operation and how to achieve the best results for his clients.
Honesty & pro-active communication are traits that James considers invaluable to building lasting and trusting relationships with clients so that they can be at ease knowing their investment property is in good hands.
Chelsea Mooyman
Manager of Property Management, Bayleys
Chelsea is the Manager of Property Management, overseeing the Bayleys offices in Whanganui, Marton, Feilding, and Palmerston North. Her approach to management is centred around fostering and maintaining a supportive and positive culture within the team. It’s something she believes is critical to a successful team and to providing a high level of service for clients. Because a supportive team culture facilitates the sharing of knowledge and experience amongst property managers, which in turn improves the quality of the service they give.
Chelsea has many years of experience in the real estate and building industry. She initially started out in administration and marketing for a real estate office in Feilding and quickly discovered a passion for property and dealing with people from all walks of life. She has also worked as franchise manager for a building inspection company, with offices around New Zealand. This has given her extensive knowledge of the building envelope, which today assists her in recognising maintenance concerns and training the property management team.
Chelsea believes in leading by example, having completed her level 4 certificate in property management and becoming an accredited property manager with REINZ in 2023. In what is an unregulated industry, she believes ongoing training and development for her team is key to staying on top of their game, and for that reason, every member is required to complete formal property management training.
Working for industry leader Bayleys is reflected in all aspects of the premium property management service Chelsea leads her team to provide. They enjoy finding solutions to issues faced by clients and working proactively towards great resolutions. This is supported by industry leading technology and resources, which helps the team keep pace with regulatory changes.
Chelsea’s team extends beyond the property management team to the wider Bayleys Whanganui team. She is proud that everyone is very driven, takes pride in offering a professional and personal service, and works together to get the best results for clients.
Tiri Raumati-Greenhalgh
Managing Director, Charlton Property Management
As the Managing Director and a Business Owner of Charlton Property Management has fulfilled a few of her major goals. The journey from living in a State House most of her childhood to purchasing a multi-million dollar business proves that it can be done!
Humbly she wishes to help our younger generation purchase investment property and help them on their own property pathway. Tiri likes to support her team grow their portfolios and achieve their goals – with the same formula she has obtained in her successful property management career.
Property Management has truly evolved and throughout her career she has managed assets of over $100 million. With legislation changes proving that a property manager must stay on top of their game and luckily Tiri’s passion is to ensure that she is continuously upskilling to ensure her clients expectations and the standards required are being met.
With over 20 years experience in Residential Property Management, the challenges in the world of property management still surprise Tiri and she loves that the industry always keeps her on her toes.
Jessica Currie
Business Development Manager, Ray White
With over 18 years of experience in Auckland’s property management industry, Jessica has established herself as a highly skilled professional with expertise in property management, leadership, and business development.
She spent 14 years as a Property Manager, followed by two years as General Manager, before transitioning into Business Development, where she continues to drive success. Her dedication and expertise were recognized when she was awarded Ray White New Zealand’s BDM of the Year in 2024 and received an award for Outstanding Achievement across the Ray White Group in 2025.
Jessica has extensive knowledge of industry legislation and compliance and is a trusted advisor in all aspects of property management. Whether you’re a first-time investor or an experienced property owner, she is the go-to person for expert guidance and tailored solutions. Working closely with investors and tenants, she ensures seamless management and consistently delivers outstanding results.
As a property investor herself, Jessica understands the challenges and opportunities of the market firsthand. She is passionate about helping clients maximise their investments with confidence.
Outside of work, she enjoys spending time with her daughter and exploring new destinations.
Rosemary Van Der Velden
Managing Director, Rentlink
Rosemary is the proud owner and leader at Rentlink. At the heart of Rentlink is a simple belief: great management starts with genuine care. She strives to create an environment where her team feels valued and supported, knowing that this translates into exceptional service for owners and tenants.
She is deeply invested in fostering positive relationships—both within her team and with those they serve. Networking is not just a skill; it’s a passion of hers. Rosemary believes that building connections is essential for growth, innovation, and creating lasting partnerships in the property management industry.
Rentlink’s values are not just words; they guide every decision they make. By emphasising positivity and a business-focused mindset, they ensure that their services are not only top-notch but also tailored to meet the unique needs of each client.
Rosemary is dedicated to making Rentlink an industry leader, and she is excited to take this journey together with her incredible team.
Growth & Scale
Gareth Clark
Growth Specialist
Grow your property management business through honesty and vulnerability.
You might remember Gareth Clark - sales weapon, SAS - tech stack guru, top bloke. Gareth helped Tenancy scale. He was closing 100 + new business per year and he introduced sales systems that are still used to this day. He’s back and he’s going to share his story and his strategies, but this time, it’s personal.
“In 2016, I survived a life-threatening accident that altered my perspective. I was given a second chance – the fears I had disappeared and I was no longer paralysed by worry. We’re here to enjoy life – not live in fear.”
That night changed Gareth’s outlook, and unlocked a sales philosophy built on integrity, vulnerability, honesty which creates trust and real human connection.
This year at the TMC Conference, Gareth is stepping on stage to share:
✓ The unbelievable story of the night that changed his life
✓ Why vulnerability beats pressure in modern sales
✓ How to create growth in your property management business
✓ His 4-part sales system (Connect → Educate → Reassure → Close)
✓ How to manage your pipeline effectively
✓ Why “sales” isn’t a dirty word if it’s done correctly
“Sales should feel smooth, dynamic, and human. If it feels hard – it’s either the wrong system or the wrong person in the role.”
You’ll definitely wince. You might laugh or cry. But most importantly, you’ll walk away understanding how to grow.
Adam Gordon
Director, AllClear
Healthy Homes is a growth and retention tool
Understanding Healthy Homes gives you a strategic advantage when dealing with owners and prospects. Adam Gordon, Co-Founder and Director of AllClear, will share:
✓ How to leverage Healthy Homes standards to win and retain clients.
✓ Myths and misconceptions about the standards—and how to debunk them.
Knowledge is power. Use Adam’s expertise to supercharge your business and position yourself as a market leader.
Tanaya Jeffcott
Operations Manager, Ray White
With over 15 years of hands-on experience in real estate, Tanaya brings a wealth of knowledge to her role as Operations Manager at Morris & Co Property Management. Her extensive background in property management, both locally and in Australia, allows her to skilfully navigate the intricacies of the industry.
With a focus on enhancing the experience for landlords and ensuring tenant satisfaction Tanaya is dedicated to continually improving processes, supporting her team to deliver exceptional service, and finding innovative solutions that add value for clients. When you choose Morris & Co, you can trust that your property is not just managed, but genuinely cared for.
Tanayas’ passion for property management goes beyond her professional expertise—she’s also a landlord herself. This dual perspective gives her valuable insight into the challenges and opportunities faced by both landlords and tenants. Tanaya understands the importance of maximizing returns on investment and is committed to helping clients achieve their property goals, now and in the future.
As a Level 4 Certified Property Manager, Tanaya stays ahead of industry trends, particularly in areas of evolving legislation and compliance, to ensure clients always receive informed and up-to-date guidance. “I genuinely love the opportunity that property management gives me to build strong relationships and rapport with the wide variety of people we deal with on a daily basis. Property management is all about the people, and people are my passion“, says Tanaya.
Disclaimer: Speakers and topics subject to change.
Growth by Design
Regardless of which model you’re in – whether you’re a founder, manager, or part of the team – the goal is the same: to run the business as efficiently and stress-free as possible.
The TMC Conference is your blueprint. It gives you the tools, mindset, and strategy to confidently build the version of the business you believe in, and to do it with clarity, focus, and support.
Stability Mode
You’re intentionally keeping the business at a steady pace, prioritising consistency over expansion for personal, strategic, or resourcing reasons.
Growth Mode
You’re focused on steady, sustainable growth, building momentum while managing change carefully.
Scaling Mode
You’re ready to expand rapidly and take the business to the next level, with systems and people in place to support that acceleration.
Testimonials
Don’t take our word for it, see what previous attendees had to say!
Awards Gala
Dinner, Comedy Show and DJ
Indulge in a three-course meal, free-flowing drinks, and a hilarious comedy show that will have you keeled over laughing.
Join us for the TMC25 Awards Dinner – the perfect opportunity to honour and recognise the hard work and dedication of your peers in the property management industry, while enjoying a night of glamour and entertainment.
TMC Awards | Recognition
Being recognised for awards is an important part of the culture of our industry. It enables those who are setting a high standard of performance to have this recognised by a third party.
We are in the fortunate position to be able to analyse data from within our portal to make a distinction of those that are going above and beyond. We also have records of those who have excelled in our Master Class training and made it onto the leader board.
We will also be recognising excellence of New Zealand’s residential property managers by way of nomination.
TMC25 Passport
Your TMC25 Passport includes a detailed itinerary for the event, space to take notes, information about the speakers, their topics and other helpful information about this premium conference.
TMC23 Photo Gallery
Take a look at the photo gallery from TMC23 and relive the excitement!
From inspiring sessions with industry experts to vibrant networking moments and even a touch of fun, it was an unforgettable experience.
See the passion and community that made TMC23 a standout event – and imagine what’s in store for TMC25!
Pricing
- Book a table – buy 9 get the 10th free!
- Book now to secure your spot at the conference! Choose from standard pricing, bulk discounts for groups, or save even more with our Early Bird offer available for a limited time.
By purchasing a ticket, you agree to the following terms:
- Ticket Price & Fees Ticket Price: The price of each ticket includes applicable taxes.
Processing Fees: A non-refundable processing fee may apply to your purchase. This will be shown at checkout.
Price Changes: Ticket prices may change at any time. This won’t affect tickets already purchased. - Purchasing Tickets: Tickets can only be purchased through our authorised seller. After purchase, tickets will be sent to the email provided. Please ensure your details are correct.
- No Refunds or Exchanges for Change of Mind: All ticket sales are final. We do not offer refunds or exchanges if you change your mind.
Event Cancellations: If the event is cancelled, you may receive a refund (minus any processing fees). We do not provide refunds for event rescheduling.
No Show: If you don’t attend the event, you will not be refunded. - Privacy We may collect personal information as part of your ticket purchase. This is handled according to our privacy policy.
Sponsorship
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Click below to register your interest.